Retour et Remboursement

Last update: July 11, 2025

At LZ CreationsEvery piece of jewelry is lovingly created to order. We do our best to ensure that every order brings you complete satisfaction. However, should a problem arise, here is our return and refund policy:

📦 Customized products - No returns possible

In accordance with article L221-28 of the French Consumer Codethe right of withdrawal does not apply to not personalized products (photo engraving, name, message, etc.).

➡️ This means that no returns or refunds are possible. for a personalized necklace, unless the product is defective or we have made a mistake (incorrect engraving, broken product, etc.).

✅ Damaged products or error on our part

If you receive an article :

damaged or broken on receipt,
with a customization error (e.g. wrong photo, incorrect name),
not conform to your order,

👉 Contact us within 48 hours of receipt to :
📧 contact@lz-creations.com

Please include :

a clear photo of the product,
your order number,
an explanation of the problem.

After verification, we will propose :

a free return a new product, or
a total reimbursementif replacement is not possible.

🔁 Returns not accepted

We cannot accept returns in the following cases:

change of mind after personalization,
wrong photo or text sent by the customer,
delivery delays caused by external events (carrier delays, busy periods),
incorrect delivery address provided.

💳 Repayments

If a refund is granted, it will be made via the same means of payment that used at the time of purchase, within a period of 5 to 10 working days.

❓Need help?

If you have any questions, please contact our customer service department at :
📧 contact@lz-creations.com
🌐 www.lz-creations.com