FAQ

Welcome to LZ Creations 💎
Here you'll find answers to the questions we're asked most often.

🛒 1. How do I place an order?

It's so simple!

1. Choose your necklace model.

2. Upload your photo to personalize.

3. Click on "Add to basketthen finalize your order.

📸 2. What type of photo do I need?

We recommend :

• A sharp, well-lit photo

• Face clearly visible

• Avoid blurred or too dark photos

We automatically adjust your image for optimum rendering on the jewel.

⏱ 3. How long will it take to receive my necklace?

• Custom manufacturing 3 to 5 working days

• Delivery 2 to 5 working days in Europe

• 📦 Average reception under 7 to 10 working days

🚚 4. Can I track my order?

Yes !
You will receive a email with tracking number as soon as your package is dispatched.

💳 5. What payment methods are accepted?

We accept :

• 💳 Credit cards (Visa, Mastercard, etc.)

• 🅿️ PayPal

• Apple Pay / Google Pay

All payments are 100% secure.

🧾 6. Can I change or cancel my order?

Only in 30 minutes after validation.
Our jewelry being personalizedThey are manufactured quickly and cannot be cancelled once in production.

🎁 7. Do you offer gift wrapping?

Yes! 🎀
The packaging is neat and ready to give away.
You can also leave a personalized message at the order stage.

📩 8. What if I have a problem with my order?

Don't panic, our customer service is there for you.
Write to us at :
📧 contact@lz-creations.com
We will get back to you within 24 hours.

🇪🇺 9. Do you deliver outside France?

Yes, we deliver to all over Europe :
🇧🇪 Belgium, 🇨🇭 Switzerland, 🇩🇪 Germany, 🇮🇹 Italy, 🇪🇸 Spain... and much, much more.