{"id":556,"date":"2025-07-11T00:31:13","date_gmt":"2025-07-11T00:31:13","guid":{"rendered":"https:\/\/shop.lz-creations.com\/?page_id=556"},"modified":"2025-07-11T00:34:18","modified_gmt":"2025-07-11T00:34:18","slug":"conditions-generales-de-vente-cgv","status":"publish","type":"page","link":"https:\/\/shop.lz-creations.com\/en\/conditions-generales-de-vente-cgv\/","title":{"rendered":"General Terms and Conditions (GTC)"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"556\" class=\"elementor elementor-556\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-27e09477 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"27e09477\" data-element_type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2fe9b280\" data-id=\"2fe9b280\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5d44f7ff elementor-widget elementor-widget-text-editor\" data-id=\"5d44f7ff\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"232\" data-end=\"274\"><strong data-start=\"232\" data-end=\"274\">Last update: July 11, 2025<\/strong><\/p>\n<hr data-start=\"276\" data-end=\"279\" \/>\n<h2 data-start=\"281\" data-end=\"307\">1. Legal information<\/h2>\n<p data-start=\"309\" data-end=\"578\">Le site <strong data-start=\"317\" data-end=\"342\">shop.lz-creations.com<\/strong> is managed by <strong data-start=\"356\" data-end=\"373\">BendoTech LTD<\/strong>a company registered under number <strong data-start=\"410\" data-end=\"422\">14811509<\/strong>whose head office is located at <strong data-start=\"458\" data-end=\"504\">71-75 Shelton Street, London, United Kingdom<\/strong>.<br data-start=\"505\" data-end=\"508\" \/>The brand <strong data-start=\"518\" data-end=\"534\">LZ Creations<\/strong> is registered and operated by this company.<\/p>\n<p data-start=\"580\" data-end=\"621\">\ud83d\udce7 Contact: <strong data-start=\"593\" data-end=\"621\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"595\" data-end=\"619\">contact@lz-creations.com<\/a><\/strong><\/p>\n<hr data-start=\"623\" data-end=\"626\" \/>\n<h2 data-start=\"628\" data-end=\"639\">2. Object<\/h2>\n<p data-start=\"641\" data-end=\"822\">These conditions govern the sale of products offered on the site <strong data-start=\"720\" data-end=\"745\">shop.lz-creations.com<\/strong>. By ordering an item, the customer unreservedly accepts these terms and conditions.<\/p>\n<hr data-start=\"824\" data-end=\"827\" \/>\n<h2 data-start=\"829\" data-end=\"843\">3. Products<\/h2>\n<p data-start=\"845\" data-end=\"1029\">The products on offer are <strong data-start=\"876\" data-end=\"911\">jewelry and personalized gifts<\/strong> (e.g. necklaces with engraved photo). Each product is presented with a description sheet that is as precise as possible.<\/p>\n<p data-start=\"1031\" data-end=\"1130\">\u26a0\ufe0f Because of its personalized nature, <strong data-start=\"1071\" data-end=\"1129\">visuals may differ slightly from final rendering<\/strong>.<\/p>\n<hr data-start=\"1132\" data-end=\"1135\" \/>\n<h2 data-start=\"1137\" data-end=\"1147\">4. Awards<\/h2>\n<p data-start=\"1149\" data-end=\"1325\">Prices are quoted in <strong data-start=\"1175\" data-end=\"1188\">euros (\u20ac)<\/strong>all taxes included.<br data-start=\"1219\" data-end=\"1222\" \/>They <strong data-start=\"1226\" data-end=\"1267\">do not include delivery charges<\/strong>which are added at the time of order validation.<\/p>\n<p data-start=\"1327\" data-end=\"1495\">LZ Creations reserves the right to modify its prices at any time, but the products will be invoiced at the rate in force at the time the order is registered.<\/p>\n<hr data-start=\"1497\" data-end=\"1500\" \/>\n<h2 data-start=\"1502\" data-end=\"1516\">5. Control<\/h2>\n<p data-start=\"1518\" data-end=\"1552\">The order is validated once :<\/p>\n<ul data-start=\"1554\" data-end=\"1689\">\n<li data-start=\"1554\" data-end=\"1585\">\n<p data-start=\"1556\" data-end=\"1585\">payment is accepted;<\/p>\n<\/li>\n<li data-start=\"1586\" data-end=\"1689\">\n<p data-start=\"1588\" data-end=\"1689\">that personalization information (photo, name, message, etc.) has been correctly transmitted.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1691\" data-end=\"1854\">Confirmation is sent by e-mail after validation.<br data-start=\"1748\" data-end=\"1751\" \/>We reserve the right to cancel an order in the event of non-conformity or abusive behaviour.<\/p>\n<hr data-start=\"1856\" data-end=\"1859\" \/>\n<h2 data-start=\"1861\" data-end=\"1875\">6. Payment<\/h2>\n<p data-start=\"1877\" data-end=\"2053\">Payments are secured via trusted service providers such as <strong data-start=\"1949\" data-end=\"1959\">Stripe<\/strong> and <strong data-start=\"1963\" data-end=\"1973\">PayPal<\/strong>.<br data-start=\"1974\" data-end=\"1977\" \/>Bank details are not <strong data-start=\"2012\" data-end=\"2052\">never stored on our servers<\/strong>.<\/p>\n<p data-start=\"2055\" data-end=\"2172\">Means of payment accepted :<br data-start=\"2084\" data-end=\"2087\" \/>\ud83d\udcb3 Credit card (Visa, MasterCard)<br data-start=\"2123\" data-end=\"2126\" \/>\ud83d\udcbb PayPal<br data-start=\"2135\" data-end=\"2138\" \/>\ud83d\udcf1 Apple Pay (subject to availability)<\/p>\n<hr data-start=\"2174\" data-end=\"2177\" \/>\n<h2 data-start=\"2179\" data-end=\"2194\">7. Delivery<\/h2>\n<ul data-start=\"2196\" data-end=\"2432\">\n<li data-start=\"2196\" data-end=\"2263\">\n<p data-start=\"2198\" data-end=\"2263\">Delivery in 7 to 10 (working days) depending on the customer's address.<\/p>\n<\/li>\n<li data-start=\"2264\" data-end=\"2362\">\n<p data-start=\"2266\" data-end=\"2362\">The production of a personalized jewel can take between 5 and 7 working days before shipping.<\/p>\n<\/li>\n<li data-start=\"2363\" data-end=\"2432\">\n<p data-start=\"2365\" data-end=\"2432\">A tracking number is sent by e-mail once the package has been dispatched.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2434\" data-end=\"2548\">LZ Creations cannot be held responsible in the event of <strong data-start=\"2490\" data-end=\"2516\">carrier delay<\/strong> (e.g. La Poste, Mondial Relay).<\/p>\n<hr data-start=\"2550\" data-end=\"2553\" \/>\n<h2 data-start=\"2555\" data-end=\"2582\">8. Right of withdrawal<\/h2>\n<p data-start=\"2584\" data-end=\"2819\">In accordance with article L221-28 of the French Consumer Code, <strong data-start=\"2645\" data-end=\"2712\">personalized products are excluded from the right of withdrawal<\/strong>.<br data-start=\"2713\" data-end=\"2716\" \/>No returns or refunds will be accepted except in the case of error on our part or defective product.<\/p>\n<p data-start=\"2821\" data-end=\"2932\">In the event of a problem, please contact us within <strong data-start=\"2873\" data-end=\"2896\">48 hours after receipt<\/strong> :<br data-start=\"2898\" data-end=\"2901\" \/>\ud83d\udce7 <strong data-start=\"2904\" data-end=\"2932\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"2906\" data-end=\"2930\">contact@lz-creations.com<\/a><\/strong><\/p>\n<hr data-start=\"2934\" data-end=\"2937\" \/>\n<h2 data-start=\"2939\" data-end=\"2965\">9. Warranties and returns<\/h2>\n<p data-start=\"2967\" data-end=\"3047\">In the event of a damaged product or personalization error attributable to LZ Creations :<\/p>\n<ul data-start=\"3049\" data-end=\"3198\">\n<li data-start=\"3049\" data-end=\"3127\">\n<p data-start=\"3051\" data-end=\"3127\">We'll send you back a compliant product <strong data-start=\"3091\" data-end=\"3121\">at no extra charge<\/strong>or<\/p>\n<\/li>\n<li data-start=\"3128\" data-end=\"3198\">\n<p data-start=\"3130\" data-end=\"3198\">We will issue a refund if replacement is not possible.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"3200\" data-end=\"3283\">\ud83d\udcf7 A photo of the product received may be requested to substantiate the claim.<\/p>\n<hr data-start=\"3285\" data-end=\"3288\" \/>\n<h2 data-start=\"3290\" data-end=\"3311\">10. Liability<\/h2>\n<p data-start=\"3313\" data-end=\"3460\">LZ Creations cannot be held responsible for any indirect damage resulting from the use of the products (loss, accident, misuse, etc.).<\/p>\n<hr data-start=\"3462\" data-end=\"3465\" \/>\n<h2 data-start=\"3467\" data-end=\"3498\">11. Intellectual property<\/h2>\n<p data-start=\"3500\" data-end=\"3666\">All elements of the site (visuals, texts, logo, products) are protected by copyright.<br data-start=\"3596\" data-end=\"3599\" \/>Unauthorized reproduction or use is prohibited.<\/p>\n<hr data-start=\"3668\" data-end=\"3671\" \/>\n<h2 data-start=\"3673\" data-end=\"3700\">12. Personal data<\/h2>\n<p data-start=\"3702\" data-end=\"3989\">The personal data collected during the ordering process are processed in accordance with our privacy policy. <a class=\"cursor-pointer\" target=\"_new\" rel=\"noopener\" data-start=\"3793\" data-end=\"3869\">Privacy Policy<\/a>.<br data-start=\"3870\" data-end=\"3873\" \/>You may request their modification or deletion at any time by writing to us at <strong data-start=\"3960\" data-end=\"3988\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"3962\" data-end=\"3986\">contact@lz-creations.com<\/a><\/strong>.<\/p>\n<hr data-start=\"3991\" data-end=\"3994\" \/>\n<h2 data-start=\"3996\" data-end=\"4019\">13. Applicable law<\/h2>\n<p data-start=\"4021\" data-end=\"4239\">These terms and conditions are governed by English law.<br data-start=\"4074\" data-end=\"4077\" \/>In the event of a dispute, an amicable solution will first be sought. If no solution is found, the dispute may be brought before the competent courts.<\/p>\n<hr data-start=\"4241\" data-end=\"4244\" \/>\n<p data-start=\"4246\" data-end=\"4361\" data-is-last-node=\"\" data-is-only-node=\"\">\u00a0<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:heading --><\/p>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Derni\u00e8re mise \u00e0 jour : 11 juillet 2025 1. Informations l\u00e9gales Le site shop.lz-creations.com est g\u00e9r\u00e9 par BendoTech LTD, soci\u00e9t\u00e9 enregistr\u00e9e sous le num\u00e9ro 14811509, dont le si\u00e8ge social est situ\u00e9 au 71-75 Shelton Street, Londres, Royaume-Uni.La marque LZ Creations est d\u00e9pos\u00e9e et exploit\u00e9e par cette soci\u00e9t\u00e9. \ud83d\udce7 Contact : contact@lz-creations.com 2. Objet Les pr\u00e9sentes conditions r\u00e9gissent les ventes de produits propos\u00e9s sur le site shop.lz-creations.com. En commandant un article, le client accepte sans r\u00e9serve les pr\u00e9sentes CGV. 3. Produits Les produits propos\u00e9s sont des bijoux et cadeaux personnalis\u00e9s (ex : colliers avec photo grav\u00e9e). Chaque produit est pr\u00e9sent\u00e9 avec\u2026<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-556","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":5}},"aioseo_notices":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/shop.lz-creations.com\/en\/wp-json\/wp\/v2\/pages\/556","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shop.lz-creations.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shop.lz-creations.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shop.lz-creations.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shop.lz-creations.com\/en\/wp-json\/wp\/v2\/comments?post=556"}],"version-history":[{"count":0,"href":"https:\/\/shop.lz-creations.com\/en\/wp-json\/wp\/v2\/pages\/556\/revisions"}],"wp:attachment":[{"href":"https:\/\/shop.lz-creations.com\/en\/wp-json\/wp\/v2\/media?parent=556"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}