{"id":570,"date":"2025-07-11T00:45:49","date_gmt":"2025-07-11T00:45:49","guid":{"rendered":"https:\/\/shop.lz-creations.com\/?page_id=570"},"modified":"2025-07-11T00:49:10","modified_gmt":"2025-07-11T00:49:10","slug":"faq","status":"publish","type":"page","link":"https:\/\/shop.lz-creations.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"570\" class=\"elementor elementor-570\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1593a245 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"1593a245\" data-element_type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5bdcc179\" data-id=\"5bdcc179\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3dc65335 elementor-widget elementor-widget-text-editor\" data-id=\"3dc65335\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"151\" data-end=\"265\">Welcome to <strong data-start=\"166\" data-end=\"182\">LZ Creations<\/strong> \ud83d\udc8e<br data-start=\"185\" data-end=\"188\" \/>Here you'll find answers to the questions we're asked most often.<\/p><hr data-start=\"267\" data-end=\"270\" \/><h3 data-start=\"272\" data-end=\"311\">\ud83d\uded2 <strong data-start=\"279\" data-end=\"311\">1. How do I place an order?<\/strong><\/h3><p data-start=\"313\" data-end=\"329\">It's so simple!<\/p><ol data-start=\"330\" data-end=\"487\"><li data-start=\"330\" data-end=\"370\"><p data-start=\"333\" data-end=\"370\">Choose your necklace model.<\/p><\/li><li data-start=\"371\" data-end=\"416\"><p data-start=\"374\" data-end=\"416\">Upload your photo to personalize.<\/p><\/li><li data-start=\"417\" data-end=\"487\"><p data-start=\"420\" data-end=\"487\">Click on <strong data-start=\"432\" data-end=\"455\">\"Add to basket<\/strong>then finalize your order.<\/p><\/li><\/ol><hr data-start=\"489\" data-end=\"492\" \/><h3 data-start=\"494\" data-end=\"544\">\ud83d\udcf8 <strong data-start=\"501\" data-end=\"544\">2. What type of photo do I need?<\/strong><\/h3><p data-start=\"546\" data-end=\"567\">We recommend :<\/p><ul data-start=\"568\" data-end=\"678\"><li data-start=\"568\" data-end=\"608\"><p data-start=\"570\" data-end=\"608\">A <strong data-start=\"574\" data-end=\"606\">sharp, well-lit photo<\/strong><\/p><\/li><li data-start=\"609\" data-end=\"635\"><p data-start=\"611\" data-end=\"635\">Face clearly visible<\/p><\/li><li data-start=\"636\" data-end=\"678\"><p data-start=\"638\" data-end=\"678\">Avoid blurred or too dark photos<\/p><\/li><\/ul><blockquote data-start=\"680\" data-end=\"759\"><p data-start=\"682\" data-end=\"759\">We automatically adjust your image for optimum rendering on the jewel.<\/p><\/blockquote><hr data-start=\"761\" data-end=\"764\" \/><h3 data-start=\"766\" data-end=\"829\">\u23f1 <strong data-start=\"772\" data-end=\"829\">3. How long will it take to receive my necklace?<\/strong><\/h3><ul data-start=\"831\" data-end=\"994\"><li data-start=\"831\" data-end=\"885\"><p data-start=\"833\" data-end=\"885\"><strong data-start=\"833\" data-end=\"862\">Custom manufacturing<\/strong> 3 to 5 working days<\/p><\/li><li data-start=\"886\" data-end=\"934\"><p data-start=\"888\" data-end=\"934\"><strong data-start=\"888\" data-end=\"901\">Delivery<\/strong> 2 to 5 working days in Europe<\/p><\/li><li data-start=\"935\" data-end=\"994\"><p data-start=\"937\" data-end=\"994\">\ud83d\udce6 Average reception under 7<strong data-start=\"972\" data-end=\"994\"> to 10 working days<\/strong><\/p><\/li><\/ul><hr data-start=\"996\" data-end=\"999\" \/><h3 data-start=\"1001\" data-end=\"1043\">\ud83d\ude9a <strong data-start=\"1008\" data-end=\"1043\">4. Can I track my order?<\/strong><\/h3><p data-start=\"1045\" data-end=\"1131\">Yes !<br data-start=\"1050\" data-end=\"1053\" \/>You will receive a <strong data-start=\"1070\" data-end=\"1103\">email with tracking number<\/strong> as soon as your package is dispatched.<\/p><hr data-start=\"1133\" data-end=\"1136\" \/><h3 data-start=\"1138\" data-end=\"1196\">\ud83d\udcb3 <strong data-start=\"1145\" data-end=\"1196\">5. What payment methods are accepted?<\/strong><\/h3><p data-start=\"1198\" data-end=\"1216\">We accept :<\/p><ul data-start=\"1217\" data-end=\"1305\"><li data-start=\"1217\" data-end=\"1265\"><p data-start=\"1219\" data-end=\"1265\">\ud83d\udcb3 Credit cards (Visa, Mastercard, etc.)<\/p><\/li><li data-start=\"1266\" data-end=\"1280\"><p data-start=\"1268\" data-end=\"1280\">\ud83c\udd7f\ufe0f PayPal<\/p><\/li><li data-start=\"1281\" data-end=\"1305\"><p data-start=\"1283\" data-end=\"1305\">Apple Pay \/ Google Pay<\/p><\/li><\/ul><blockquote data-start=\"1307\" data-end=\"1348\"><p data-start=\"1309\" data-end=\"1348\">All payments are 100% secure.<\/p><\/blockquote><hr data-start=\"1350\" data-end=\"1353\" \/><h3 data-start=\"1355\" data-end=\"1410\">\ud83e\uddfe <strong data-start=\"1362\" data-end=\"1410\">6. Can I change or cancel my order?<\/strong><\/h3><p data-start=\"1412\" data-end=\"1586\">Only in <strong data-start=\"1431\" data-end=\"1445\">30 minutes<\/strong> after validation.<br data-start=\"1463\" data-end=\"1466\" \/>Our jewelry being <strong data-start=\"1483\" data-end=\"1500\">personalized<\/strong>They are manufactured quickly and cannot be cancelled once in production.<\/p><hr data-start=\"1588\" data-end=\"1591\" \/><h3 data-start=\"1593\" data-end=\"1642\">\ud83c\udf81 <strong data-start=\"1600\" data-end=\"1642\">7. Do you offer gift wrapping?<\/strong><\/h3><p data-start=\"1644\" data-end=\"1784\">Yes! \ud83c\udf80<br data-start=\"1652\" data-end=\"1655\" \/>The packaging is neat and ready to give away.<br data-start=\"1695\" data-end=\"1698\" \/>You can also leave a <strong data-start=\"1731\" data-end=\"1761\">personalized message<\/strong> at the order stage.<\/p><hr data-start=\"1786\" data-end=\"1789\" \/><h3 data-start=\"1791\" data-end=\"1846\">\ud83d\udce9 <strong data-start=\"1798\" data-end=\"1846\">8. What if I have a problem with my order?<\/strong><\/h3><p data-start=\"1848\" data-end=\"2003\">Don't panic, our customer service is there for you.<br data-start=\"1902\" data-end=\"1905\" \/>Write to us at :<br data-start=\"1921\" data-end=\"1924\" \/>\ud83d\udce7 <strong data-start=\"1927\" data-end=\"1955\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1929\" data-end=\"1953\">contact@lz-creations.com<\/a><\/strong><br data-start=\"1955\" data-end=\"1958\" \/>We will get back to you within <strong data-start=\"1987\" data-end=\"2002\">24 hours<\/strong>.<\/p><hr data-start=\"2005\" data-end=\"2008\" \/><h3 data-start=\"2010\" data-end=\"2054\">\ud83c\uddea\ud83c\uddfa <strong data-start=\"2019\" data-end=\"2054\">9. Do you deliver outside France?<\/strong><\/h3><p data-start=\"2056\" data-end=\"2193\">Yes, we deliver to <strong data-start=\"2079\" data-end=\"2097\">all over Europe<\/strong> :<br data-start=\"2099\" data-end=\"2102\" \/>\ud83c\udde7\ud83c\uddea Belgium, \ud83c\udde8\ud83c\udded Switzerland, \ud83c\udde9\ud83c\uddea Germany, \ud83c\uddee\ud83c\uddf9 Italy, \ud83c\uddea\ud83c\uddf8 Spain... and much, much more.<\/p><p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Bienvenue chez LZ Creations \ud83d\udc8eRetrouvez ici les r\u00e9ponses aux questions que vous nous posez le plus souvent. \ud83d\uded2 1. Comment passer commande ? C\u2019est simple ! Choisissez votre mod\u00e8le de collier. T\u00e9l\u00e9chargez votre photo \u00e0 personnaliser. Cliquez sur \u00ab\u00a0Ajouter au panier\u00a0\u00bb, puis finalisez votre commande. \ud83d\udcf8 2. Quel type de photo faut-il fournir ? Nous recommandons : Une photo nette et bien \u00e9clair\u00e9e Le visage bien visible \u00c9vitez les photos floues ou trop sombres Nous ajustons automatiquement votre image pour un rendu optimal sur le bijou. \u23f1 3. En combien de temps vais-je recevoir mon collier ? Fabrication personnalis\u00e9e :\u2026<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-570","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":5}},"aioseo_notices":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/shop.lz-creations.com\/en\/wp-json\/wp\/v2\/pages\/570","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shop.lz-creations.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shop.lz-creations.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shop.lz-creations.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shop.lz-creations.com\/en\/wp-json\/wp\/v2\/comments?post=570"}],"version-history":[{"count":0,"href":"https:\/\/shop.lz-creations.com\/en\/wp-json\/wp\/v2\/pages\/570\/revisions"}],"wp:attachment":[{"href":"https:\/\/shop.lz-creations.com\/en\/wp-json\/wp\/v2\/media?parent=570"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}