{"id":9,"date":"2023-02-06T15:14:14","date_gmt":"2023-02-06T15:14:14","guid":{"rendered":"http:\/\/bendocraft.com\/?page_id=9"},"modified":"2025-07-11T00:37:42","modified_gmt":"2025-07-11T00:37:42","slug":"retour-et-remboursement","status":"publish","type":"page","link":"https:\/\/shop.lz-creations.com\/en\/retour-et-remboursement\/","title":{"rendered":"Returns and Refunds"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"9\" class=\"elementor elementor-9\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1593a245 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"1593a245\" data-element_type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5bdcc179\" data-id=\"5bdcc179\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3dc65335 elementor-widget elementor-widget-text-editor\" data-id=\"3dc65335\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"195\" data-end=\"237\"><strong data-start=\"195\" data-end=\"237\">Last update: July 11, 2025<\/strong><\/p>\n<p data-start=\"239\" data-end=\"496\">At <strong data-start=\"244\" data-end=\"260\">LZ Creations<\/strong>Every piece of jewelry is lovingly created to order. We do our best to ensure that every order brings you complete satisfaction. However, should a problem arise, here is our return and refund policy:<\/p>\n<hr data-start=\"498\" data-end=\"501\" \/>\n<h2 data-start=\"503\" data-end=\"555\">\ud83d\udce6 Customized products - No returns possible<\/h2>\n<p data-start=\"557\" data-end=\"735\">In accordance with article <strong data-start=\"582\" data-end=\"620\">L221-28 of the French Consumer Code<\/strong>the right of withdrawal does not apply to <strong data-start=\"661\" data-end=\"695\">not personalized products<\/strong> (photo engraving, name, message, etc.).<\/p>\n<p data-start=\"737\" data-end=\"946\">\u27a1\ufe0f <strong data-start=\"740\" data-end=\"805\">This means that no returns or refunds are possible.<\/strong> for a personalized necklace, unless the product is defective or we have made a mistake (incorrect engraving, broken product, etc.).<\/p>\n<hr data-start=\"948\" data-end=\"951\" \/>\n<h2 data-start=\"953\" data-end=\"1001\">\u2705 Damaged products or error on our part<\/h2>\n<p data-start=\"1003\" data-end=\"1031\">If you receive an article :<\/p>\n<ul data-start=\"1033\" data-end=\"1182\">\n<li data-start=\"1033\" data-end=\"1067\">\n<p data-start=\"1035\" data-end=\"1067\">damaged or broken on receipt,<\/p>\n<\/li>\n<li data-start=\"1068\" data-end=\"1149\">\n<p data-start=\"1070\" data-end=\"1149\">with a <strong data-start=\"1079\" data-end=\"1109\">customization error<\/strong> (e.g. wrong photo, incorrect name),<\/p>\n<\/li>\n<li data-start=\"1150\" data-end=\"1182\">\n<p data-start=\"1152\" data-end=\"1182\">not conform to your order,<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1184\" data-end=\"1278\">\ud83d\udc49 Contact us <strong data-start=\"1202\" data-end=\"1230\">within 48 hours of receipt<\/strong> to :<br data-start=\"1244\" data-end=\"1247\" \/>\ud83d\udce7 <strong data-start=\"1250\" data-end=\"1278\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1252\" data-end=\"1276\">contact@lz-creations.com<\/a><\/strong><\/p>\n<p data-start=\"1280\" data-end=\"1298\">Please include :<\/p>\n<ul data-start=\"1300\" data-end=\"1393\">\n<li data-start=\"1300\" data-end=\"1332\">\n<p data-start=\"1302\" data-end=\"1332\">a clear photo of the product,<\/p>\n<\/li>\n<li data-start=\"1333\" data-end=\"1362\">\n<p data-start=\"1335\" data-end=\"1362\">your order number,<\/p>\n<\/li>\n<li data-start=\"1363\" data-end=\"1393\">\n<p data-start=\"1365\" data-end=\"1393\">an explanation of the problem.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1395\" data-end=\"1438\">After verification, we will propose :<\/p>\n<ul data-start=\"1440\" data-end=\"1559\">\n<li data-start=\"1440\" data-end=\"1490\">\n<p data-start=\"1442\" data-end=\"1490\">a <strong data-start=\"1445\" data-end=\"1463\">free return<\/strong> a new product, or<\/p>\n<\/li>\n<li data-start=\"1491\" data-end=\"1559\">\n<p data-start=\"1493\" data-end=\"1559\">a <strong data-start=\"1496\" data-end=\"1519\">total reimbursement<\/strong>if replacement is not possible.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1561\" data-end=\"1564\" \/>\n<h2 data-start=\"1566\" data-end=\"1592\">\ud83d\udd01 Returns not accepted<\/h2>\n<p data-start=\"1594\" data-end=\"1656\">We cannot accept returns in the following cases:<\/p>\n<ul data-start=\"1658\" data-end=\"1909\">\n<li data-start=\"1658\" data-end=\"1703\">\n<p data-start=\"1660\" data-end=\"1703\">change of mind after personalization,<\/p>\n<\/li>\n<li data-start=\"1704\" data-end=\"1753\">\n<p data-start=\"1706\" data-end=\"1753\">wrong photo or text sent by the customer,<\/p>\n<\/li>\n<li data-start=\"1754\" data-end=\"1866\">\n<p data-start=\"1756\" data-end=\"1866\">delivery delays caused by external events (carrier delays, busy periods),<\/p>\n<\/li>\n<li data-start=\"1867\" data-end=\"1909\">\n<p data-start=\"1869\" data-end=\"1909\">incorrect delivery address provided.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1911\" data-end=\"1914\" \/>\n<h2 data-start=\"1916\" data-end=\"1936\">\ud83d\udcb3 Repayments<\/h2>\n<p data-start=\"1938\" data-end=\"2098\">If a refund is granted, it will be made via the <strong data-start=\"1995\" data-end=\"2021\">same means of payment<\/strong> that used at the time of purchase, within a period of <strong data-start=\"2074\" data-end=\"2097\">5 to 10 working days<\/strong>.<\/p>\n<hr data-start=\"2100\" data-end=\"2103\" \/>\n<h2 data-start=\"2105\" data-end=\"2124\">\u2753Need help?<\/h2>\n<p data-start=\"2126\" data-end=\"2250\">If you have any questions, please contact our customer service department at :<br data-start=\"2186\" data-end=\"2189\" \/>\ud83d\udce7 <strong data-start=\"2192\" data-end=\"2220\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"2194\" data-end=\"2218\">contact@lz-creations.com<\/a><\/strong><br data-start=\"2220\" data-end=\"2223\" \/>\ud83c\udf10 <strong data-start=\"2226\" data-end=\"2250\"><a class=\"\" href=\"http:\/\/www.lz-creations.com\" target=\"_new\" rel=\"noopener\" data-start=\"2228\" data-end=\"2248\">www.lz-creations.com<\/a><\/strong><\/p>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Derni\u00e8re mise \u00e0 jour : 11 juillet 2025 Chez LZ Creations, chaque bijou est cr\u00e9\u00e9 avec amour et sur-mesure. Nous faisons de notre mieux pour garantir que chaque commande vous apporte enti\u00e8re satisfaction. Toutefois, si un probl\u00e8me survient, voici notre politique de retour et de remboursement : \ud83d\udce6 Produits personnalis\u00e9s \u2013 Aucun retour possible Conform\u00e9ment \u00e0 l\u2019article L221-28 du Code de la consommation, le droit de r\u00e9tractation ne s\u2019applique pas aux produits personnalis\u00e9s (gravure de photo, nom, message, etc.). \u27a1\ufe0f Cela signifie qu&rsquo;aucun retour ni remboursement n\u2019est possible pour un collier personnalis\u00e9, sauf si le produit est d\u00e9fectueux ou que\u2026<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":5}},"aioseo_notices":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/shop.lz-creations.com\/en\/wp-json\/wp\/v2\/pages\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shop.lz-creations.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shop.lz-creations.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shop.lz-creations.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shop.lz-creations.com\/en\/wp-json\/wp\/v2\/comments?post=9"}],"version-history":[{"count":0,"href":"https:\/\/shop.lz-creations.com\/en\/wp-json\/wp\/v2\/pages\/9\/revisions"}],"wp:attachment":[{"href":"https:\/\/shop.lz-creations.com\/en\/wp-json\/wp\/v2\/media?parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}